Nimbus Enhances Accessibility at Leicester Square's Hippodrome Casino

Providing a solution

Nimbus, a leading provider of accessibility solutions, partnered with the Hippodrome Casino to implement the Access Registration Scheme using the Nimbus Online System (NOS) and the Access Card. The scheme allows disabled guests to register their access requirements in advance, ensuring a smooth and hassle-free experience at the casino.

Results

• Enhanced Accessibility: The implementation of the ARS has significantly improved accessibility for disabled guests at the Hippodrome Casino. Guests can now pre-register their access requirements, ensuring that they receive the necessary assistance upon arrival.
• CredAbility Certification: The Hippodrome Casino has been awarded the CredAbility qualify marks for verified Accessible and Credable Provider, demonstrating their commitment to providing an inclusive and accessible environment for all guests.
• Disability Equality Training: Staff at all levels of the organization, from directors to door staff to croupiers, have participated in Nimbus's popular and informative Disability Equality Training. This training has helped staff to better understand the needs of disabled guests and provide them with the best possible service.

Testimonials

"Everything was well delivered and it's always a great sign to come away with lots of ideas on how to move forward."

"It was an eye opener on how anyone with any kind of disability is made to feel and also it made me think of the issues that they have to deal with that I wouldn’t have thought of."

"I felt empowered after the training and better equipped to deal with access patrons."

"Highly informative and greater awareness achieved through practical thinking."

"The speakers were very friendly, provided all necessary information, engaged us in conversations, and showed us a lot of different materials."

Conclusion

Nimbus's partnership with the Hippodrome Casino has set a benchmark for accessibility in the entertainment industry. By implementing effective solutions, providing CredAbility certification, and conducting comprehensive training, the Hippodrome Casino has demonstrated its dedication to creating an inclusive and accessible environment for all guests.